IT Business Analyst in Higher Education

Lives in Ypsilanti, MI. Works in Arbor, MI for the University of Michigan.

I am a Senior Business Analyst in the central IT unit at the University of Michigan, Ann Arbor campus. I have worked in higher education IT for 20 years and previously worked in industry for Siemens Logistics.

What I Do

Project and Program Leadership

I lead cross-fucntional teams to deliver complex projects, from proposal to completion. I'm skilled in defining scope, managing and mitigating risks, and keeping work on schedule and within budgets, all while fulfilling strategic goals.

Process Analysis and Improvement

Deeply experienced at analyzing existing workflows and processes to identify inefficiencies and areas for optimization. I have the proven ability to design and implement streamlined processes that enhance productivity, reduce timelines, and improve overall operational effectiveness.

Change Management and Training

Skilled in guiding organizations and individuals through transitions smoothly, developing and executing comprehensive change management strategies and training programs to ensure successful adoption of new systems, processes, and initiatives.

Service Ownership

Dedicated to the end-to-end ownership of services, focusing on their health, performance, reliability, and continuous improvement. Committed to ensuring services consistently meet customer needs and business requirements through effective monitoring, maintenance, and strategic evolution.

Product Management

Bring a focus on defining product vision, strategy, and roadmaps based on analysis, customer needs, and business goals. Collaborate closely with disparete teams to bring products to life and drive adoption.

Strategy and Planning

Skilled in developing strategic roadmaps and operational plans that translate organizational vision into actionable steps. Experienced in research, analysis, and long-term forecasting to inform decision-making and position for future success.